Refund, Cancellation & Fulfillment Policy

This Policy explains when a GetYourQSIP order or membership charge may be cancelled or refunded and what constitutes fulfillment of a research report service.

1. Order Review Before Purchase

Before payment, review the service description, price, whether the charge is one-time or recurring, estimated fulfillment period, material limitations, and this Policy.

2. Recommended Cancellation Window for Individual Report Orders

You may request cancellation of an individual report order within 24 hours after purchase if substantive processing has not begun. If substantive processing begins before the 24-hour period expires, cancellation may no longer be available because the service is customized and work has commenced. We will not accelerate work solely to defeat a valid cancellation request.

3. What Counts as Substantive Processing

Substantive processing includes manual or automated conversion, extraction, validation, source research, paid third-party lookups, analyst review, report drafting, or other material work on the order. Merely receiving the payment or sending an automated confirmation does not by itself constitute substantive processing.

4. Completed Research Is Generally Nonrefundable

Once a customized report has been completed and delivered, the service fee is generally nonrefundable except where required by law or where we determine that the paid service was not materially provided.

5. No-Match or Inconclusive Results

A research service does not guarantee that a CUSIP identifier, matching record, or other requested information exists or can be located. If the purchased service is a research report and we complete the promised research, a report stating that no reliable match was located, that results are inconclusive, or that the submitted matter does not appear eligible for the requested type of identifier may constitute completed fulfillment and is not, by itself, grounds for a refund.

6. Our Inability to Perform

If we determine that we cannot perform the purchased service before materially completing the work, we may cancel the order and issue a full or appropriate partial refund. If a required source becomes unavailable after substantial work, we may offer an alternative, an extended timeframe, a partial refund, or a full refund depending on the work completed and the value delivered.

7. Customer Submission Errors

You are responsible for reviewing information before submission. If you promptly report a clerical error before substantive processing begins, we will make reasonable efforts to correct it without charge. Material changes that require restarting completed work may require a new order or an additional fee disclosed before the additional work begins.

8. Duplicate Orders

If duplicate orders for the same service are placed accidentally and we are notified before duplicate substantive work begins, we will cancel and refund the duplicate charge. If separate work was performed for both orders, the duplicate-order request will be reviewed based on the circumstances.

9. Membership Fees

Membership fees are governed by the Membership Agreement and, if applicable, Subscription & Automatic Renewal Terms. Cancellation may be requested at any time. Unless a different offer-specific refund right is stated at enrollment, a membership fee is refundable only for the most recent billing period and only when the refund is requested within 24 hours of cancellation, or as otherwise required by law.

10. Recurring Charges

You may stop future recurring charges using the cancellation method disclosed at enrollment. Cancellation stops future renewals but does not automatically refund a charge already earned or a service already provided. Any legally required refund or notice right will be honored.

11. Chargebacks

Contact getyourqsip@gmail.com before initiating a chargeback so we can attempt to resolve billing errors promptly. Nothing in this Policy waives a cardholder’s lawful dispute rights. Fraudulent chargebacks or false statements may result in suspension and collection of amounts lawfully owed.

12. Refund Method and Timing

Approved refunds will ordinarily be returned to the original payment method. Processing time depends on the payment provider and financial institution. Approved refunds are ordinarily initiated promptly; where a review is required (for example, an accounting error or other relevant matter), an approved refund may take up to 30 days to initiate unless a different period is required by law.

13. How to Request Cancellation or Refund

Submit requests through your account dashboard or getyourqsip@gmail.com and include your name, order number, email used for purchase, and the reason for the request. Do not email sensitive source documents unless specifically instructed.

14. Nonwaivable Rights

Nothing in this Policy limits rights or remedies that cannot lawfully be waived under applicable consumer-protection law.